Rapid response service system Zhejiang Shilong Electric Technology Co., Ltd. strictly follows the ISO9001 quality management system and builds a digital service response platform. After receiving customer service requests, the technical team responds within 10 minutes, provides professional answers within 30 minutes, arrives at the project site within 12 hours, and covers major regions across the country within 24 hours. Equipped with an intelligent scheduling system, dynamically optimizing the routes of after-sales service vehicles, regularly conducting cloud inspections of customer equipment operation, proactively predicting problems, and making services more forward-looking.
Full cycle quality assurance mechanism
Warranty period service: During the warranty period, any problems caused by product quality will be repaired or replaced unconditionally and free of charge;
Lifetime maintenance commitment: After the warranty period ends, we will continue to provide technical support, establish a special team to customize solutions for product modification and upgrade needs, and ensure long-term stable operation of the equipment.
Full process technical support services
Installation and debugging guidance: When customers install products, they will dispatch senior technical engineers to provide free on-site guidance. If it is a product quality issue, complete the handling within 24 hours; If it is a technical problem for the client, collaborate with the client's technical team to discuss and provide systematic solutions.
Multi dimensional technical resource support
Intelligent data delivery: When the product leaves the factory, in addition to providing traditional paper technical data, electronic documents (including 3D installation diagrams, operation animation demonstrations, maintenance databases, etc.) are synchronously delivered for customers to easily access at any time.
Spare parts guarantee: Establish a regional spare parts warehousing system, rely on logistics networks, and achieve 24-hour delivery of emergency spare parts. During the non warranty period, original parts will still be supplied at cost price to ensure customer maintenance efficiency.
Featured Service Commitment（Full process collaborative service）
· Pre sales: Provide product selection analysis, customized solutions, and invite customers to participate in technical design reviews;
· In sales: Real time synchronization of production progress, open factory visit channels, support customer supervision; Equipped with a dedicated project manager to coordinate the entire process of production, logistics, and installation;
· After sales: Implement a "dual engineer" service system (technical engineer+service manager), conduct regular follow-up visits to collect requirements, provide free equipment health diagnosis once a year, and issue professional evaluation reports.
After sales service contact channel
24-hour service hotline: +86-15558900125
contact person: Manager Zhou (after-sales service specialist)
